Question 1

Do I need an account to order?

Accepted Answer

No. Checkout is email-first - you enter an address, we email the bank transfer details and the order record. An account only adds order history and saved addresses.

Question 2

Why bank transfer and not card?

Accepted Answer

Card acquirers will not underwrite research peptide supply in the UK. Transfer also keeps pricing honest: there is no 3–5% processing cost built into the list price.

Question 3

How long until my order is released?

Accepted Answer

Orders clear on receipt of funds. Release is same working day up to 14:00, next working day after that.

Question 4

Where do you ship?

Accepted Answer

United Kingdom addresses only. We do not export, and we do not ship to forwarding addresses.

Question 5

How is it packed?

Accepted Answer

Plain outer, no branding on the exterior. Every vial ships in an insulated liner with a phase-change pack, so the cold chain holds across a tracked 24h service.

Question 6

What does third-party testing cover?

Accepted Answer

Identity by mass spectrometry and purity by HPLC, verified by an independent laboratory on every material we list. Every material in the catalogue tests at better than 99% purity.

Question 7

What state does the material arrive in?

Accepted Answer

Lyophilized (freeze-dried) powder in a sealed glass vial, labelled with the material name and strength. All materials are supplied for in-vitro laboratory research use only.

Question 8

How should material be stored?

Accepted Answer

2–8°C, dark and upright, vial seal intact until it enters your workflow - do not freeze. Storage guidance is included in your order confirmation.

Question 9

Can I buy these for personal use?

Accepted Answer

No. Every material here is supplied for laboratory research use only and is not for human or veterinary consumption. Orders indicating personal use are cancelled and refunded.

Question 10

Will you advise on use in humans or animals?

Accepted Answer

No. We answer questions on identity, purity, documentation, storage and dispatch only. Any enquiry about use in a person or an animal is declined and the order is cancelled.

Questions, answered plainly.

Frequently Asked Questions